For detailed installation instructions by product and system, use the following links.
Check the Knowledge Base
on the Jargonsoft web site for the latest tips on solving installation problems
caused by operating system and middleware issues.
If you need additional assistance for questions or problems
not covered by these documents, please contact Jargon Software by sending
email to: support@jargonsoft.com
or by faxing us at 612.338.2974.
We would also appreciate feedback on any errors or omissions and any
other suggestions you may have pertaining to the contents of this document.
You may also check our Web site at
http://www.jargonsoft.com
for the latest support information.
For urgent problems, call us at the toll-free number provided with your
support agreement documents. If you reach our voice mail system, please
leave a telephone number with the paging system for a prompt call-back,
or leave a voice message with contact and problem information.
Our normal business hours are 8:00AM to 5:00PM Central Time (CST or
CDT, whichever is in effect), Monday to Friday, except for federal and
bank holidays.
Please note that support services for assistance with installation and
configuration of third-party Web server, middleware and database products
are usually billable at our published hourly rates, unless such software
was licensed and purchased through us. However, if you have already installed
a Web server and the necessary middleware and database software, and are
encountering a problem using Jargon Software products with them, we will
help you resolve the problem as part of our normal support services.
Whether using email or voice messages, please provide as much information
as possible so we can help you more effectively, including (where relevant)
such items as:
- How to contact you:
- company name
- contact person's name
- telephone numbers
- fax numbers
- best time to call
- email address
- Nature of the problem:
- product to which the question or problem pertains
- nature of the question or symptoms of the problem
- level of urgency
- text of any error messages
- possible or suspected causes
- the last action taken prior to seeing the problem
- recent hardware or software changes
- any other related information that might be useful
- System Environment:
- hardware models and operating systems of your host and client systems
- the name and version of your web server
- version numbers of your Progress Software products
- version numbers of your Jargon Software products
