field service image

ForceField for Field Service

We know field service.

Jargon Software ForceField was developed for any business with a workforce in the field required to manually fill out forms or paperwork and then re-enter that data into their back office system.

ForceField runs on handheld, notebook, netbook, tablet, or smart phone, depending on the field service environment and even the field rep's personal style. Field service orders are processed faster and more accurately while building better customer relationships.

You can expect a rapid ROI, because ForceField deploys quickly and can be conveniently modified to maximize effectiveness.

ForceField makes it easy to customize features and automatically deploy them to the field.

Brochure (.pdf)
White Paper (.pdf)
Hardware Examples
What Happens Next?

For the field service professional.

  • Immediately accessible customer order history.
  • Look-ups by category and sub-category.
  • Pricing updates
  • Mobile printing capability
  • Single source for product catalog with pricing and images
  • Rapid order submission

For your company.

  • Automatic order posting, with internal review if desired.
  • Signature capture optional
  • Error elimination... no re-keying
  • Accurate and timely inventory tracking
  • Demonstrable commitment to customer service
  • Reducing need for sales administration, lightening clerical load

Forcefield Screenshots (scroll right and left with nav buttons)

  • Online or offline.
  • User credentials
  • SSL as desired
  • Mobile Printing
  • Embedded SQL database with admin tool
  • Open Internet standards
  • Order History
  • A/R information
  • Multi-field search capability
  • Large and small thumbnail image support
  • Bar code support
  • Category, sub-category search hierarchy
Order Entry
  • Call Schedule
  • Quick scan
  • Fast entry, minimal keyboarding
  • Signature capture
  • Order Aknowledgement
Order Guide
  • Build initial OG for each customer based on sales history
  • Vendor, brand, product line
  • Balances: quantity on hand, allocated, on order, available
Order Guide
  • Any connection will work
  • Download changes/additions to customers, products, pricing.
  • Large and thumbnail image support
  • Orders uploaded and frozen on mobile device
  • Signatures uploaded automatically
  • Easily download sales brochures, specials
Pricing Features
  • Unlimited alternate units of measure (with price conversion factors)
  • Catch weight pricing ("Price per LB" but sold by case or other unit) Invoice uses actual shipping weight, order uses average (standard) weight.
  • Promotional pricing
  • "Best-of" pricing option ("most specific" pricing is the alternative)
  • "Contract price" option (fixed price regardless of other pricing options)
  • "Floor price" option to set a minimum price that can be used on an order.
Route delivery extensions
  • Running inventory maintained on the mobile device. Initial load from back office system.
  • All items loaded on the truck would be entered into the mobile device inventory at start of day. Ability to enter odometer.
  • Inventory adjusted during the day per transactions. Return reason code. Some returns go back into inventory. Inventory adjustments can be made for many different reasons (damaged, etc).
  • Ending inventory daily reconciliation
  • Split tickets- create a separate credit memo from any returns. Optional, based on customer switch.
  • Post cash or checks to invoice and provide a settlement process. ROA (recd on account) can be posted to account, or a specific invoice. ROA prompts cash or check.
  • Ability to void invoice.
  • On hand quantities- week 1,2,3,4 in Order Guide.

Industry partners.