Jargon Software Help Desk Knowledgebase ForceField Version 4
FF4 Helpful Hints
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Knowledgebase ForceField Version 4 FF4 Helpful Hints

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Automatic Airplane Mode

If the connection flickers or is lost, FF4 will automatically go into airplane mode:  

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Before signing up as a different user, please do this

1. close FF4.

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Best Practices

Be sure to save your orders. After taking each order, use the back arrow to back all the way out of FF4. Then, close FF4 until you arrive at the next location to take the next

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Coolers and taking orders with FF4

If you take part of an order in a customer's cooler, and have any suspicion  there could be connection problems, please consider using Airplane Mode. 

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Did a saved OPEN order "disappear"?

There have been many examples of  open orders disappearing, however, with current versions of FF4 this has been vastly minimized.  Yet there are issues that happen very seldomly which have not been...

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Duplicate Orders

Duplicate orders can appear because of a poor internet connection ("flicker"). If your see duplicate orders, close the one you want and delete the other.  To avoid duplicate orders, please use this...

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Elevator Tapping

Tapping Save button rapidly in succession is NOT good, and can lead to unpredictable results. Exactly like all those web stores that say “Click the Purchase button only ONCE, and wait for our reply...

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FF4 is sluggish- runs too slow or is acting strangely

To fix this: 1. close FF4. 2. Clear app storage. 3. sign up again.   

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Hardware Requirements

Android: Any Android device, version 10 and later.  Any screen size or orientation.  Note: Some Munbyn Android devices have a scanner incompatibility.

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How to clear FF4 storage (Android)

Be sure to save all orders (preferably on server) BEFORE you do the steps below. 1. close FF4. 2. Tap Android settings. (icon looks like a gear) 3. Tap "Apps & notifications". 4. Tap "FFv4" (o...

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How to close FF4

Using Android: Tap the square button, then swipe up (and off the screen) the smaller FF4 screen. 

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How to save an order on server that is saved locally

An order saved locally (i.e. not on the server) has a red highlight in the Open Orders or Customer Orders list.  To save it on the server: 1. Close FF4.  2. Open FF4 with an internet connection.Â...

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How to update FF4 (Android)

Be sure to save all orders (preferably on server) BEFORE you do the steps below. 1. Close FF4.  2. Open Chrome and download: www.jargonsoft.com/ff4.apk 3. Open the download to install. 

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List of issues we have not been able to replicate

1.  Scanning a discontinued item causes FF4 to crash.  2.  Expected open orders do not appear.  More that are not on this list? Please let us know at info@jargonsoft.com.  Thanks. 

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Logged Out Screen

When you log out you see this screen:

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Overlaid Orders

An overlaid order is an order that gets replaced (in full or in part) by a completely different order.  It's caused by a race condition in FF4 that happens when trying to use FF4 too quickly. We're ...

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Price seems wrong

If the price appears to be wrong, it could be because: 1. offline order was taken.  Will be repriced when saved on server.  2. online order was not yet saved and offline pricing option selected. O...

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Screen Flips Between Portrait and Landscape (Android)

To lock the screen on portrait (upright) orientation: 1. Tap Settings (gear icon) 2. Tap "Display". 3. Turn off "Auto-rotate screen".

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Selection within Search stopped working

To fix this:

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What is airplane mode?

Airplane mode means that FF4 does all it's work on your device, and does NOT require an Internet connection. Check out this YouTube video to learn how to use airplane mode  

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What to do if login takes forever

If your login is taking too long, please try the following remedies (in order): 1. close and re-open FF4.  if that doesn't work: 2. close FF4,

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What to do when you see "[object object]" on any FF4 screen

If you notice "[object object], save any unsaved orders, close FF4, and clear the app's storage (via Android or iOS settings), then sign up again.  i.e. start with a clean slate.

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What to do if your replist (i.e. list of customers) changes [Android]

Clear app storage  

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What to do if your cart appears empty or is wrong

If your cart appears empty but you know you've entered items into the order, please try this: 1. Tap the Search tab. 2. Tap into "Search Products". Enter a space. 3. Tap return key on keyboard (usu...

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